Pawsitive

Your pet's health is our primary concern.

Refund and Returns Policy

We want you to be completely satisfied with your experience and the services provided on our platform. However, we understand that sometimes things may not go as expected. Below is our Refund and Returns Policy for the digital services we offer.

1. Refunds for Digital Services

Since all our services are delivered digitally (such as diagnostic tests, behavior assessments, and personalized recommendations), we do not offer refunds once a service has been accessed or completed.

However, if you believe there was an error in the service or if the service was not delivered as described, please contact us within 7 days of purchase. We will review your case and, if necessary, offer either a refund or an alternative service.

2. Service Quality Concerns

If you are not satisfied with the quality of the service or if you believe there was an issue with the service, please reach out to our support team. We will do our best to resolve any issues and may offer:

  • Reassessment or reprocessing of your request.
  • A consultation with an expert to clarify any concerns.
  • A different service that better suits your needs.

3. Service Availability

While we strive to ensure all services are available and functional at all times, occasional disruptions in service (such as technical issues or server downtime) may occur. In such cases, we will notify you of the issue and either:

  • Provide you with an alternative service at no additional charge.
  • Offer a refund or credit if the service was inaccessible for an extended period.

4. How to Request a Refund or Reassessment

If you are eligible for a refund or reassessment, please follow these steps:

  1. Contact our support team via info@pawsitive.guru within 7 days of the service purchase.
  2. Provide your purchase details (order number, date of service, etc.) and a description of the issue.
  3. Our team will review your request and respond within 2-3 business days.

5. Non-Refundable Services

Please note that some services may be non-refundable, including:

  • Services that have been accessed or completed.
  • Services that are provided as part of a promotional offer or special discount.

6. Changes to the Policy

We reserve the right to modify or update our Refund and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us at info@pawsitive.guru